Customer Service Crisis

It used to be that cashiers were all friendly and gabby and customer service-oriented. Hell, back in my high school days when I worked the cash register at Burger King (shut up) I was all ABOUT the customer service! With the smiling? And the polite chit-chat? And the attention to detail? And the speaking of English?

Not so anymore! No, sir! It seems that lately, I’ve had to forgo the retail chit-chat and spend the majority of my time just trying to understand what the frak the cashier– whether at the drug store, the grocery store , the drive-thru (dyeh! “through,” damn it! “THROUGH”!)–is trying to say to me.

Honestly. Just last night TGIM and I made a quick stop at our local drugstore for some earplugs so I could make it through the night without walloping him or violently shoving him over on his side in order to make the horrid–horrid!– snoring go AWAY. As we were checking out, I stood next to him at the counter, engrossed in OK Magazine (Britney jaccuzzied nekkid, y’all! For reals!), as TGIM waited, cash in hand, for the total.

“Seebee yacaw?” I heard the cashier say.

Silence.

I looked over at TGIM, who had that hunted, I don’t know what the freak is going on look on his face.

“Seebee yacaw?” the cashier repeated. A bit testily I might add.

Silence.

TGIM stared blankly at the cashier for a moment, opened his mouth as if to say something, thought the better of it, glanced at me, then back at the cashier.

Luckily I am nothing if not a Super Saver, so despite the rather thick– now, I’m going to go out on a limb and call it Asian– accent (I didn’t take the time to ask him the specifics of his ancestry, me just buying ear plugs and all, but I’m fairly confident in my profiling skillz), I knew what the grumpy man wanted. “Our CVS card is in my wallet,” I told the cashier, “which is at home.”

TGIM’s face cleared. “Oh!” Then his smile faded. “Oh.” Because we like to shop the sale, yo?

Figuring we were good to go, I dove back into my magazine. (Adam Sandler is using a BUTT DOUBLE in his new movie? Get out!)

“Fo numbah?”

Silence. Then, “Um, Cat…?”

I must admit, the only reason I had a clue what the man said was because I know that at this particular store when we are too disorganized to know where our Super Saver cards are– as they have apparently broken off in the dark recesses of our purse, somewhere alongside a lone breath mint and the coins we can always hear clinking in there, lost forever and ever– all we have to do is rattle off our phone number. Which I did. It didn’t process. I tried again. Still no luck. TGIM said, “Let me try mine.” Before he could, however, the cashier barked out the total and put his hand out for our money.

No sale price for us!

Now let me tell you, when I was a Burger King employee, you–as the customer–Had It Your Way, damn it! YOUR WAY! And if employees weren’t all cute and perky and personable at the register, they dragged your non-customer-service-oriented ass back to the fiery pit of hell that is Broiler Duty, by GOD, they did!

Well, except if you were TOO perky and personable, like those times I’d spot a cute boy at the front counter, and I would drop the Chicken Tender I’d been snacking on and race my friend Shane (whose flamin’ gayness was only superseded by the bigness of his Flock of Seagulls ‘do) to the registers where we would jostle for position and hurry to be the first to greet the customer–”WelcometoBurgerKingMayIHelpYouGetOFFme!”– thus securing the sale. Although if girlfriend thought he could out-perky me, he was seriously trippin’. I was a CHEERLEADER. Just sayin’. Then again, if his choice of coiffure was any indication, I’d say “seriously trippin’” was a safe bet. But we were FRIENDLY, see? And spoke with the English? That’s all I’m saying.

But whatever.

My point, you ask? Well… I don’t have one, really. It just bugs me that because I spend so much time at the cash register simply trying to be understood (or to understand), I can’t make with the friendly. Or Shop the Sale. OR finish even one measly magazine.

*gasp*

OMG. I just realized! If customer service continues in its downward spiral into the proverbial toilet… I may have to start subscribing to magazines.

Ah customer service! Ah humanity!